Shipping & Delivery Policy

For domestic buyers, orders are shipped through registered domestic courier companies, parcel services or speed post(depends on conditions). Orders are shipped within 7 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to shipping agency norms.

Petplaza.in is not liable for any delay in delivery by the shipping agency authorities and only guarantees to hand over the consignment to the shipping agency authorities within  7 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

Delivery of all orders will be send to the shipping address mentioned on purchase. Petplaza.in is in no way responsible for any damage to the order while in transit to the buyer.

How the delivery charge is calculated for multiple units and some products

The shipping charge is based on the weight of the product. For multiple products ordered from the same category the programme adds up the weight of all the units ordered and charges a single delivery fee.

However, the delivery fee is calculated separately when a customer orders different products. Thus, if a customer orders a Dog food and Accessories he will pay separate delivery charges for each product.

The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage.

The delivery cost of a consignment weighing  more than 3 Kg to be shipped within Tamilnadu will be charged as per the shipping agency norms.

The delivery cost of a consignment weighing more than 3 Kg to be shipped within Chennai will be charged as per the shipping agency norms.

The delivery cost of a consignment weighing more than 3 Kg to be shipped within India will be charged as per the shipping agency norms.